Frequently Asked Questions

MY ACCOUNT

1How can I open a live account with ProuFX?
Click "Sign up" button on the top right corner of your screen. Complete the registration form, submit your identification documents for account verification and you are set to go.
2 What types of accounts do you offer?
ProuFX offers a wide range of trading accounts suitable for any trading strategy and level of trading experience: Classic, Silver, Gold, Premium. You can compare accounts here.

3Can I open an additional trading account with ProuFX?
ProuFX allows you to open multiple trading accounts. In order to open an additional trading account you must complete the additional account request form available in the Client area.
4I forgot my password
At the login page click on ‘Forgot Password‘, enter your registered email address and you will receive a password reset link.

DEPOSIT & WITHDRAWAL

1What is the minimum deposit?
The minimum initial deposit depends on the account type selected. The minimum deposit to start trading is 250 EUR/GBP.
2What kind of deposit methods is offered by ProuFX?
ProuFX offers different methods for depositing funds: Visa, MasterCard, Maestro, Wire Transfer.
3Which currencies can I use to make deposits?
It is possible to make deposits with EUR, GBP.
4Can I change the base currency of my account?
Unfortunately, you cannot change the base currency of your account, but you can always open a new account and specify your preferred base currency.
5How do I make a withdrawal?
To request a withdrawal, log into your ProuFX account and submit the 'Withdrawal request form'.

TRADING

1What trading platforms do you offer?
With ProuFX you have on your disposal the Online FX Trader - a browser-based lightweight platform, designed to deliver the most fulfilling trading experience.
2What is the minimum trade size?
The minimum trade size we accept is 1 micro lot (0.01 lots).
3What leverage does ProuFX offer?
Leverage available for ProuFX trading accounts is up to 1:100. You can change the leverage by contacting your account manager.

4What are your Market Opening hours?
The trading hours are 24/5, starting at 00.00 on Monday and closing at 23:59 on Friday. You can check here.

5What trading instruments are available?
Traders can choose from over 200 trading instruments including FX, stocks, indices and more. For a full list of trading instruments please click here.